Where I have to send you his username/email? Because he asked for a chargeback to his bank directly, that means paypal not only has to refund him, but I even get tax to pay that costs MORE than the files itself. He's actually making me spending a lot of money on chargeback taxes! I want him to stop taking anything from me.
I'm having problem with a user that keeps buying my MOC instructions and then ask for a refund. I have to prove the website actually sent him the file, where I can find the receipt? I checked the MOC sales section but there is no email or transaction code. How can I prove your website did the job?